We offer a broad range of services that ensures we’re able to handle everything a business needs. So, if your issue is not listed here, we will tailor our support and overall solution to meet your specific needs. At Fast Tec Support Ltd, we’re used to fostering our abilities to adapt to your changing needs to provide a turn-key solution.
UNLIMITED
PHONE SUPPORT
PHONE SUPPORT
UNLIMITED
SITE VISITS
SITE VISITS
UNLIMITED
REMOTE SUPPORT
REMOTE SUPPORT
UNLIMITED
SOFTWARE
SOFTWARE
UNLIMITED
HARDWARE BREAKDOWN SUPPORT
HARDWARE BREAKDOWN SUPPORT
REMOTE
MONITORING
MONITORING
Annual Service Contract
Unlimited number of calls per annum
All parts and labour covered
Service available on a two, four or eight-hour response time
Or a combination of the above to suit your requirements and budget
Low-Call Discount Option
Minimum contracted term of 2 years
Agreed number of service calls are designated to the customer each year – our normal level of service cover will apply to all calls
Any calls unused throughout the first year will be carried over to the second year*
On-Site Contract Management
Full or part-time
Permanent on-site engineering
Includes parts and labour
Ad Hoc On-Site Engineer Time
Repair work, servicing, audits, assessments and diagnostic checks
One-off fees or hourly rate
Non-contracted customers or equipment
*Should the number of calls placed throughout the first contract period not exceed the number issued, a discount of up to 25% will be awarded on subsequent contracts.
SERVICE SUPPORT PACK
Our Service Support Pack includes the following benefits:
8-hour Response
An engineer will arrive on site within 8 working hours
An engineer will arrive on site within 8 working hours
4-hour Response
An engineer will arrive on site within 4 working hours
An engineer will arrive on site within 4 working hours
Unlimited telephone support
You are entitled to as much telephone support as you require
You are entitled to as much telephone support as you require
Dedicated phone line and email to log fault calls
You have a dedicated line to ensure communication is easy and prompt
You have a dedicated line to ensure communication is easy and prompt
Dedicated account manager
You can benefit from a dedicated account manager to ensure any issues are dealt with promptly
You can benefit from a dedicated account manager to ensure any issues are dealt with promptly
Dedicated engineers
Each store will have a dedicated engineer to ensure a good working relationship and familiarity with your equipment on site
Each store will have a dedicated engineer to ensure a good working relationship and familiarity with your equipment on site
Quarterly report
You will receive a report every three months to help you monitor trends, respond and fix times
You will receive a report every three months to help you monitor trends, respond and fix times
Health check
We will perform a health check when the quotation is accepted and notify you of the status
We will perform a health check when the quotation is accepted and notify you of the status
Service
You are entitled to a service of printers (and other select hardware) once a year
You are entitled to a service of printers (and other select hardware) once a year
Parts
All parts are included in the contract, this however excludes consumable parts (for example fuser units for printers)
All parts are included in the contract, this however excludes consumable parts (for example fuser units for printers)
Travelling
You will not be charged for the time it takes our engineer to travel to the site
You will not be charged for the time it takes our engineer to travel to the site
Call 01189 776365
to discuss your options
OUR PRODUCT RANGE
Fast Tec Suport Ltd provides an extensive portfolio of business hardware and system software, including some of the most reputable, consistent and recognisable brands. Our flexible approach will help you choose the right package to meet your business requirements.
WHAT OUR CLIENTS SAY
We believe we can provide the products and services you need to keep your IT infrastructures working at all times, but don’t take our word for it, read what they have to say below.
“Offering us a bespoke in and out of hours service is vital to our business and we can rely on Fast Tec every time.”
Holiday Inn West London
“From supplying us with a single PC, to supporting our entire network they have it covered. This is something we find very helpful in our line of business.”
Global Prime Partners
“They helped us arrange funding for a new IT system that we didn’t think we could afford. We couldn’t be happier.”
DSJ Textiles
Get in touch
FAST TEC SUPPORT LTD IS A NATIONWIDE COMPANY.
So, whether you have single or multiple sites and locations we have you covered.
Fast Tec Support Limited
Charles House
Toutley Business Park
Toutley Road
Wokingham
Berkshire
RG41 1QN
Charles House
Toutley Business Park
Toutley Road
Wokingham
Berkshire
RG41 1QN
